Technical Customer Support

Need for local technical support

In the complex & demanding world of automotive business, significant technical support is needed all along the business development chain viz drawing discussions, request for changes, cost vs features, APQP, PPAP etc. You need experienced professional for handling of all these issues on the spot with the customers locally in India. During ongoing supplies, prompt local support is needed to coordinate quality reviews, communication of corrective preventive actions, 8D

Benefits of hiring Quanzen for Technical Customer Support

We have been involved with every phase of technical customer support in Automotive components business in our 25 years’ of experience with large customer companies in India, Europe, USA, Japan and ASEAN.

We also know the practical issues faced in Indian context & ways to address them pro-actively.

We are familiar with a variety of automotive products & applications

Our key deliverables in Technical Customer Support

Understanding of the principal companies technical features of the products and presenting them effectively to the customers in view of the Indian competitive scenario

Coordinating between principal’s engineering team & customer’s engineering people during

• Drawing review & specs finalisation phase.
• New component development & approval phase : APQP, PPAP etc
• Design changes as & when they happen

Coordination with Customer’s Quality team on issues resolution, CAPA & regular quality reviews with support from principal’s supply quality engineers